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Privacy Policy

Last updated: 29/10/2025

Welcome to ToGrowLog (“we”, “us”, or “our”).
We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and related services (together, the “Service”).

  1. Who We Are

ToGrowLog is operated by TopBamboo Limited, a company registered in England and Wales.
Company number: 12868964
Email: info@topbamboo.co.uk

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Personal Data We Collect

We collect and process the following types of personal data:

  1. Information you provide directly
  • Account information: your email address (required), full name (optional), and country (optional, for regional planting advice).
  • Garden data: photos, notes, and other content you upload voluntarily about your garden.
  • Communications: information you provide when contacting us for support or feedback.
  1. Information collected automatically

When you use the Service, we may automatically collect:

  • Technical data: such as IP address, device type, operating system, and browser information.
  • Usage data: including how you interact with the app and which features you use.

We collect this data using cookies or similar technologies (see Section 10).

  1. How We Use Your Personal Data

We use your data to:

Purpose

Legal Basis under UK GDPR

To create and manage your user account

Performance of a contract

To provide core app features (e.g., photo uploads, garden records)

Performance of a contract

To personalise planting advice based on your country

Legitimate interest

To communicate with you (e.g., support requests, updates)

Legitimate interest / consent

To maintain and improve our Service

Legitimate interest

To comply with legal obligations

Legal obligation

We do not sell or rent your personal data to third parties.

  1. How We Share Your Data

We may share your data only with:

  • Service providers (e.g., cloud hosting, analytics, email delivery) who process data on our behalf under strict confidentiality agreements.
  • Regulatory authorities or law enforcement when required by law.

All third-party processors are required to meet UK GDPR standards.

If we transfer data outside the UK (e.g., to a hosting provider based abroad), we ensure adequate protection using UK-approved standard contractual clauses or equivalent safeguards.

  1. How Long We Keep Your Data

We keep your personal data only as long as necessary to:

  • Provide the Service;
  • Meet legal or regulatory requirements; or
  • Resolve disputes.

If you delete your account, we will remove or anonymise your personal data within 30 days, unless we are required by law to retain it longer (for example, for fraud prevention or compliance).

  1. Your Rights

Under UK GDPR, you have the following rights:

  1. Access – to request a copy of the personal data we hold about you.
  2. Rectification – to correct inaccurate or incomplete information.
  3. Erasure – to request deletion of your personal data (“right to be forgotten”).
  4. Restriction – to limit how we use your data in certain circumstances.
  5. Portability – to receive your data in a machine-readable format.
  6. Objection – to object to processing based on legitimate interests.
  7. Withdrawal of consent – where processing is based on consent (e.g., marketing emails).

To exercise your rights, contact us at info@topbamboo.co.uk.
We may need to verify your identity before processing your request.

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

  1. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

  • Encryption in transit and at rest;
  • Secure servers and password protection;
  • Limited employee access on a need-to-know basis.

However, no system is completely secure, and we cannot guarantee absolute security of your data transmitted via the internet.

  1. Children’s Privacy

Our Service is not directed to children under 16 years old, and we do not knowingly collect data from anyone under that age.
If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
If we make significant updates, we will notify you via email or within the app.
The “Last updated” date at the top will always indicate the latest version.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable app functionality;
  • Analyse usage patterns to improve performance.

You can manage or disable cookies through your browser or device settings, but some parts of the Service may not function properly if cookies are disabled.

  1. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Email: info@topbamboo.co.uk

ToGrowLog is a trading name of TopBamboo Ltd

TopBamboo Ltd is the name of our company through which we do our work which we hope will have a positive impact on our community and environment. TopBamboo Ltd has a website www.topbamboo.co.uk

Our other trading entity is TopBambooImpact which is where we sell merchandise to help us fund our work. Do take a look at www.topbambooimpact.co.uk   

 

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